For warranty evaluation or service, please fill out this online form

You may send multiple products with this single form; click "Add a Product" for additional space. Be sure to include the model number of your product. To find the model number, look on the back side of the blade. It is a four-digit number, beginning with a zero, and sometimes followed by letters. The drop-down in the model number field will offer you options. Choose the one that matches your knife. If you don't see your model number, or don't know the number, type "MISCZT" in that field and choose "MISCZT" from the dropdown. You can write your model number in the Reason for Service area below. If we have previously replaced your knife blade, there may be no markings on the blade.

Include a copy of the form with the items you are sending for warranty service. Be sure to include the $7 Return Shipping and Processing Fee and any additional payment needed (for example, add $40 if you are requesting blade replacement). Keep another copy of the form for your records.

** New policy on counterfeit knives. Please review before sending product(s) in. ** Click here to review the counterfeit policy.

The model number is found on the back side of the blade, near where the blade meets the handle.

Warranty Service Request Form

Warranty Service Request

https://4005309-kaiwarranty-stage.adobeioruntime.net/api/v1/web/warranty-order-creation/create

Thank you. Your warranty service request has been submitted. Your order number and barcode are below — print this page and include a copy with your shipment.

We couldn't submit your request. Please check the fields below and try again.

2-column

true

warranty-form

text

first_name

First Name

true

* First Name

customer.firstname

address-role:firstName

text

last_name

Last Name

true

* Last Name

customer.lastname

address-role:lastName

text

apartment

Apartment Number/Suite Number

false

Apartment Number/Suite Number

shipping.street[1]

address-role:line2

text

address

Address

true

* Address

shipping.street[0]

address-role:line1

text

city

City

true

* City

shipping.city

address-role:city

select

state

State/Province

true

AL,AK,AZ,AR,CA,CO,CT,DE,DC,FL,GA,HI,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA,MI,MN,MS,MO,MT,NE,NV,NH,NJ,NM,NY,NC,ND,OH,OK,OR,PA,RI,SC,SD,TN,TX,UT,VT,VA,WA,WV,WI,WY

shipping.region

address-role:region

text

zip

Zip/Postal Code

true

* Zip/Postal Code

shipping.postcode

address-role:postalCode

select

country

Country

true

Canada:CA,Mexico:MX,United States:US

address-role:country

text

phone

Phone

true

* Phone

shipping.telephone

text

true

* Email

customer.email

text

model_number

Model Number

true

* Model #

option-source:product-sku

sku-catalog:yes

sku-unmatched:no

sku-misc:yes

sku-warranty:yes

checkbox

f18_form

My knife is an automatic/butterfly knife and requires an additional waiver (non-Oregon residents only).

false

text

place_of_purchase

Place Of Purchase

false

Place of Purchase

text

qty

Quantity

true

* Quantity

text

date

Date of Purchase

false

Date of Purchase

radio-group

value

Is this product of sentimental value?

true

Yes,No

select

reason

Please choose the PRIMARY reason for service:

true

I need sharpening only,I would like my blade repaired,I would like my blade replaced,My knife does not lock,My knife does not stay closed,I have difficulty opening/closing the blade,I would like the clip or screws replaced,My torsion bar or spring is weak/broken,My blade feels loose,Other

textarea

optional_description

Reason optional

false

Description (120 characters only):

Maximum 120 characters

120

Group Name

products

Fields

model_number,f18_form,place_of_purchase,qty,date,value,reason,optional_description

Minimum Instances

Maximum Instances

Add Label

Add a Product

Remove Label

Remove Last Product

Form Name

Warranty Service Request

Entry Label

Product